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ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a globally recognized certification that validates the skills and knowledge of IT professionals in managing and administering ServiceNow instances. CSA exam is designed to test the candidate's ability to configure and manage ServiceNow instances, including implementing security, customization, and automation. ServiceNow Certified System Administrator certification is highly sought after by employers and IT professionals alike as it demonstrates a high level of expertise in ServiceNow, a leading cloud-based platform for IT service management.

Read the ServiceNow CSA Exam advantages below

ServiceNow CSA Exam has more useful and relevant networks that help them in setting career goals for themselves.ServiceNow CSA Exam networks provide them with the right career direction than non certified usually are unable to get.
ServiceNow CSA Exam will be confident and stand different from others as their skills are more trained than non-certified professionals.
ServiceNow CSA Exam Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.

Read the ServiceNow CSA Exam Requirements below

To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.

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ServiceNow Certified System Administrator Sample Questions (Q410-Q415):

NEW QUESTION # 410
What is a way that you can mark a knowledge article for review?

A. On Hold
B. Review
C. Flag article
D. Bookmark

Answer: C

NEW QUESTION # 411
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?

A. Users which are members of either ACME North America, or HR Department, or ACME Manager Group
B. Employees of ACME North America, who are members of HR Department or the ACME Manager group
C. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America
D. Member of the ACME Manager group, and HR department, regardless of geography

Answer: C

NEW QUESTION # 412
What is a Dictionary Override?

A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
C. A Dictionary Override sets field properties in extended tables
D. A Dictionary Override is a task within a flow that requests an action before the flow can continue

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 413
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

A. View Cases
B. View Knowledge
C. View Related Tasks
D. View Affected Cis
E. View Recent Outages

Answer: C,D,E

Explanation:
TheCI Dependency View Mapin ServiceNow is a graphical representation of therelationshipsanddependenciesbetween Configuration Items (CIs) within theConfiguration Management Database (CMDB). Right-clicking on a CI in the Dependency View provides additional options for analyzing its impact and history.
A: View Affected CIs
Shows all CIsimpactedby the selected CI.
Example: If adatabase servergoes down, this option lists all applications and services affected.
B: View Related Tasks
Displays tasks (e.g.,Incidents, Changes, Problems) associated with the selected CI.
Example: Viewing allopen Incidentsrelated to aserver CI.
C: View Recent Outages
Showsrecently reported outageslinked to the selected CI.
Useful for analyzing recurring issues or identifying historical failures.
D: View Cases
Casesare used inCustomer Service Management (CSM), not in CMDB CI dependency maps.
E: View Knowledge
WhileKnowledge Articlesmay reference a CI, this is not an option in theCI Dependency View Map.
References:ServiceNow Documentation:CI Dependency Views
CMDB Best Practices:Understanding CI Relationships

NEW QUESTION # 414
What setting allows users to view a Knowledge Base article even if the are not logged in?

A. The Allow role
B. The View All setting
C. The Public setting
D. The ESS role

Answer: D

NEW QUESTION # 415
......

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