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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Agent Desktop
C. Intelligent Lead Score
D. Case Management
E. Guided Selling

Answer: A,C,E

NEW QUESTION # 22
Which of the following is a feature of SAP Customer Data Platform?

A. Al customer overview
B. Payload customer error messages
C. Unique customer database
D. Product Workbench

Answer: C

NEW QUESTION # 23
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration value mapping needs to be maintained
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration caters for error handling and monitoring
E. Integration monitoring needs to be centralized

Answer: B,C,D

NEW QUESTION # 24
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. SAP Build can be used to create custom apps.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. Business process analysis is available out-of-the-box.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: A,B,E

NEW QUESTION # 25
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Guided selling
C. Agent Desktop
D. Billing

Answer: A,C

NEW QUESTION # 26
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