CCMP勉強の資料、CCMP基礎訓練

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ACMP Global CCMP 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Develop and Gain Approval for the Comprehensive Change Management Plan: This section assesses skills of Change Managers and Project Managers and covers preparing detailed plans for all aspects of change management, including resources, communication, sponsorship, stakeholder engagement, learning, measurement, sustainability, and integration with project management. It also includes obtaining approval and establishing feedback mechanisms.
トピック 2	Evaluate Change Impact and Organizational : This section of the CCMP exam measures skills of Change Managers and Organizational Development Specialists and covers assessing the need for change, defining desired outcomes, identifying stakeholders and sponsors, evaluating organizational culture, capacity, and readiness, and analyzing risks, communication, and learning requirements to ensure successful change adoption.
トピック 3	Ethics: This section measures skills of Change Managers and Compliance Officers and focuses on demonstrating ethical behavior in change management. It covers promoting honesty, responsibility, fairness, respect, and advancing the discipline, while supporting practitioners within the change management community.
トピック 4	Close the Change Management Effort: This section assesses skills of Change Managers and Program Leads and covers evaluating the success of the change initiative, conducting lessons learned, documenting recommended actions, gaining closure approvals, transferring ownership, ensuring sustainability, and recognizing achievements.

>> CCMP勉強の資料 <<

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ACMP Global Certified Change Management Professional 認定 CCMP 試験問題 (Q14-Q19):

質問 # 14
The ACMP Code of Ethics is divided into sections containing tenets of conduct outlined within duties identified as most important to the global change management community. What are the duties?

A. Responsibility, Respect, Fairness, Honesty, Confidentiality of Information
B. Honesty, Responsibility, Respect, Objectivity, Advancing the Discipline and Supporting Practitioners
C. Honesty, Responsibility, Fairness, Respect, Advancing the Discipline and Supporting Practitioners
D. Integrity, Respect, Due Diligence, Fairness, Advancing the Discipline and Supporting Practitioners

正解：B

解説：
TheACMP Code of Ethicsestablishes five duties:Honesty, Responsibility, Respect, Objectivity, and Advancing the Discipline and Supporting Practitioners. These duties guide ethical behavior in decision- making, stakeholder engagement, and professional conduct. Options A, C, and D include terms not explicitly codified (e.g., Integrity, Due Diligence, Confidentiality) or omit "Objectivity." The correct reference is option B, which matches theofficial ACMP Code of Ethics structure.
(Reference: ACMP Code of Ethics, Sections: Duties of Honesty, Responsibility, Respect, Objectivity, and Advancing the Discipline.)

質問 # 15
Which change management topics should the change manager review during sponsor coaching?

A. Role, responsibilities and actions to visibly support the change
B. Common project manager mistakes
C. Requests for additional funding for change management activities
D. Lessons learned from previous projects

正解：A

解説：
Sponsor coaching is critical because sponsorship is thetop success factorin change management. Coaching should focus on ensuring the sponsor understands and enacts theirrole and responsibilities, including visible support, active communication, resource allocation, and barrier removal. While lessons learned may help inform, and funding requests may arise, thecore content of sponsor coachingmust emphasize what they must doto be effective. This includesvisible leadership behaviors, stakeholder engagement, and role modeling commitment.
(Reference: ACMP Standard, Process Group 2 - Sponsorship Strategy and Coaching Plan; Key activities:
Define sponsor role, actions, visibility, and accountability.)

質問 # 16
How can you improve your communications plan to ensure the right messages will be delivered at the right time?

A. Ensure the message is clearly written
B. Include feedback channels
C. Send the messages with greater repetition
D. Ensure that all appropriate stakeholders are included

正解：B

解説：
ACMP emphasizes that a good communications plan must includefeedback channels. These allow two-way communication, enabling leaders to check understanding, adjust messages, and ensure relevance. While clarity (C), repetition (B), and inclusivity (A) are valuable, the distinguishing factor of high-quality communication isfeedback and dialogue. This ensures that timing, content, and audience needs are properly aligned.
(Reference: ACMP Standard, Process Group 3 - Communication Plan; Best Practice: Incorporate feedback loops to confirm message effectiveness.)

質問 # 17
What are some of the criteria you should consider to evaluate success?

A. Employee engagement survey results, profitability increases, quality enhancements and increased company valuation
B. Performance metrics, cultural indicators, employee behavior and customer satisfaction scores
C. Increase in production, budget achievement, KPIs and market share increases
D. Staff turnover, profit increases, return on investment and balanced scorecards

正解：B

解説：
ACMP stresses that success should be measured from bothpeople adoption outcomesandbusiness performance results. The most comprehensive set includes:
* Performance metrics: concrete operational improvements tied to the initiative.
* Cultural indicators: alignment with values and behaviors supporting sustainability.
* Employee behaviors: observable evidence of adoption in daily practices.
* Customer satisfaction scores: external confirmation of impact.Options A, B, and D emphasize financial or operational results but neglect culture and behavior, which ACMP highlights as essential for sustained change. Thus, option C offers the balanced approach consistent with the ACMP Standard.
(Reference: ACMP Standard, Process Group 5 - Close; Activity: Evaluate success using adoption metrics, culture, behavior, and performance outcomes.)

質問 # 18
As part of an ongoing review of a major change effort, key stakeholder feedback indicated many were unaware of the role they needed to play and the desired new behaviors that were needed to achieve successful implementation of the change. What is the possible explanation for this discrepancy or gap in understanding?

A. The stakeholder engagement plan was deficient
B. The business case for change was not aligned with the intent of the change effort
C. The communication plan did not build awareness of the change
D. Feedback requirements were not well defined

正解：C

解説：
If stakeholders are unclear about their roles and expected behaviors, the root issue often lies in a communication plan that failed to build awareness. ACMP outlines communication outcomes as building awareness, creating understanding, and enabling action. A weak communication plan may not have clarified
"what does this mean for me?"Stakeholder engagement (A) focuses on involvement, not awareness; business case (C) supports rationale but not role clarity. Feedback requirements (B) affect monitoring, not communication. Therefore, the gap is explained by a communication plan deficiency.
(Reference: ACMP Standard, Process Group 4 - Execute Communications; Outcomes: Awareness, understanding, and role clarity.)

質問 # 19
......

この驚くほど高く受け入れられている試験に適合するには、CCMP学習教材のような上位の実践教材で準備する必要があります。彼らは時間とお金の面で最良の選択です。この試験について決心している限り、その職業は疑う余地がないことを理解できます。そして、彼らの職業はCCMPトレーニング準備で徹底的に表現されています。彼らはCCMP試験の本当の知識をつかみ、忘れられない経験をするのに非常に役立ちます。この小さなメリットをお見逃しなく。

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